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The Account Manager (AM) is responsible for managing sales and service in an
existing account base. The ultimate goal is retention, growth and
loyalty.
Duties and
responsibilities:
55%
Manages an assigned sales base to maximize sales revenues and meet
company objectives.
•
Manage and initiate contract renewals of existing accounts
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Work with the CRM to develop an action plan for each account
•
Successfully achieve sales quotas
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Accurately forecasts annual, quarterly and monthly revenue streams
•
Anticipate customers' needs and proactively contact with solutions
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Attend and participate in sales meetings and trade shows
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Document all pre-sales activity (quotes)
40%
Become a customer "Trusted Advisor"
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Act as the main point of contact for customers within your
territory.
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Play the role of "customer advocate" to improve trust & loyalty
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Handle day-to-day customer inquiries (i.e. order status, tracking
information, problem resolution, etc.)
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Build customer success stories
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Document all customer interaction
5%
Keep abreast of competition, competitive issues and products
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Stay well-informed about current industry trends
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Be
able to talk intelligently about the industry as a whole
Essential
Education, Skills and Environment:
Education and
Work Experience:
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Bachelor's degree in business or sales or equivalent
training/experience in related field
Skills:
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Excellent selling skills
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Exceptional in following areas: Time management, Communication,
Creative decision making, Human relations, Presentation,
Organization, Attention to Detail
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Strong computer/technical skills
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Maintain positive attitude at all times
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Professional appearance and presentation required
Work Environment
and Physical Demands:
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General office environment
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Fast-paced
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Occasional travel required
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