Sales Support

Job Title: Sales Support

Reports to: Sales Manager

Supervisory Responsibilities: None

Position Objective / Summary: The Sales Support partners with the Sales Manager to address customer needs and ensure effective and long-term customer loyalty by performing the following duties:

Essential Duties & Responsibilities:

• Handles common customer inquiries via phone and e-mail (i.e. order status, tracking information, problem resolution, etc.)
• Enters orders into the computer and may print shipping documents
• Receives and follows up with customer concerns
• Confers with other departments to adjust in-house orders as needed
• Processes customer orders / changes according to established department policies and procedures
• Processes customer returns according to established department policies and procedures
• Acts as company point of contact for post-sales activities
• Performs related duties as needed by supervision
• Makes recommendations for process improvement

 Knowledge, Skills, Abilities: the requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be familiar with all product lines and customer base
• Time management: the ability to organize and manage multiple tasks
• Excellent interpersonal and communication skills- both written and verbal
• Customer service experience with a manufacturer and/or business-to-business sales preferred
• Experience using MS Office, Great Plains, Microsoft CRM preferred
• Professional appearance and presentation required
• Exceptional organization skills and keen attention to detail
• Type without errors 40 wpm

Education Requirements:

• High School diploma or general education degree (GED) required

Working Conditions: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Sit or stand as needed
• Walking primarily on a level surface for periods throughout the day
• Reaching above shoulder height, below the waist, or lifting as required to file documents or store materials throughout the work day
• Exposure to the manufacturing area where personal protective equipment may be required
• Ambient room temperatures, lighting and traditional office equipment as found in a typical office environment

This job description is a summary of the job duties and requirements that represent the general nature and level of work being performed. It is not intended to be complete in detail. Individuals classified in this job are expected to perform all the essential duties identified herein, and occasionally may be required to perform duties that are not included within this document.